Politique d'expédition

DELIVERY POLICY

Delivery Zone

The PRODUCTS offered can only be delivered within the TERRITORY.

It is impossible to place an order for any delivery address located outside of this TERRITORY.

The PRODUCTS are shipped to the delivery address(es) indicated by the CUSTOMER during the order process.

Shipping Time

The times for preparing an order and then establishing the invoice before shipping the PRODUCTS in stock are mentioned on the SITE. These times do not include weekends or public holidays.

An email will be automatically sent to the CUSTOMER at the time of shipment of the PRODUCTS, provided that the email address provided in the registration form is correct.

Delivery Times & Costs

During the ordering process, the SELLER informs the CUSTOMER of the possible delivery times and formulas for the purchased PRODUCTS.

Shipping costs are calculated based on the delivery method. The amount of these costs will be due by the CUSTOMER in addition to the price of the purchased PRODUCTS.

The details of delivery times and costs are detailed on the SITE.

In the absence of indication or agreement on the delivery date, the SELLER delivers the PRODUCT without undue delay and at the latest within thirty (30) days from the conclusion of the contract (Article L.216-1 of the Consumer Code).

Delivery Modalities

The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document.

In case of absence, a delivery notice will be left for the CUSTOMER, allowing them to pick up their package at their post office.

Delivery Issues

The CUSTOMER is informed of the delivery date set when choosing the carrier, at the end of the online ordering process, before confirming the order.

It is specified that deliveries will be made within thirty (30) days at most. Failing that, the CUSTOMER must formally request the SELLER to deliver within a reasonable period, and in the event of non-delivery within this period, they may terminate the contract.

The SELLER will refund, without undue delay from the receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, including taxes and delivery costs, by the same means of payment used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is responsible until the delivery of the PRODUCT to the CUSTOMER. It is reminded that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial losses observed during delivery.